We offer free premium delivery across Canada on all orders. No additional charges will be added at checkout for standard shipping!

Our standard delivery takes 4–10 business days, with an additional 1–3 days for processing due to high demand for our popular products.

Yes, once your order has been shipped, we’ll send you a tracking number via email. You can use it to track your package and check the estimated delivery date.

If you’re not available at the time of delivery, the courier will leave a notice with instructions on how to reschedule the delivery or direct you to a local pickup point where you can collect your parcel.

If you received the wrong item or something is missing from your order, please contact our customer service at support@oliviaandjames-vancouver.com. Include your order number and details of the issue, and we’ll resolve it as quickly as possible.

We offer a 30-day return window for all items. Simply ensure the products are in their original condition, with tags attached, and follow the return process outlined on our Returns page.

You have 30 days from the date of delivery to return your order for a refund or exchange. Items must be returned in their original, unused condition.

Refunds will be issued to your original payment method once your return has been processed. It may take up to 7 business days for the refund to appear in your account, depending on your payment provider.

Returned items must be unworn, unwashed, and in their original packaging with all tags intact. For hygiene reasons, some items may not be eligible for return. Please refer to our return policy for full details.

Once we receive your returned item, processing can take up to 7 business days. After the return is processed, the refund will be issued to your original payment method and may appear in your account within 7 business days.

Sale items are eligible for return as long as they meet our standard return conditions. Please make sure to check the product page or our return policy for more details.

Once your order is placed, we begin processing it promptly to ensure timely delivery.

If you need to make changes or cancel the order, please contact our customer service as soon as possible.

We will do our best to accommodate your request, provided the order has not yet been shipped.

No, you can shop as a guest. However, creating an account allows you to track your orders, save your details for future purchases, receive special offers, and stay informed about our latest collections and sales!

We accept a wide range of payment methods, including American Express, Apple Pay, Google Pay, Visa, Maestro, Mastercard, PayPal, Shop Pay, and UnionPay. You can choose the option that’s most convenient for you during checkout.

You can apply a discount code at checkout. Simply enter the code in the designated field, and the discount will automatically be deducted from the total before you complete your payment.

Each product page includes a detailed size guide to help you find the right fit. If you’re unsure, feel free to contact our customer service team for assistance.

Our products are designed to be true to size, but sizing may vary slightly depending on the style (e.g., “oversized” or “relaxed”). We recommend checking our size guide to help you make the best choice.

Each product page includes detailed information about the fabrics and materials used. If you have specific allergies or preferences, feel free to contact us at support@oliviaandjames-vancouver.com for more information.

We often restock popular items. You can sign up for restock notifications on the product page to be notified when the item becomes available again.

We are committed to offering fashion with a focus on sustainability. Many of our products are made from eco-friendly materials or are part of our sustainable collection. Please refer to individual product pages for specific information about materials and sourcing.

We work closely with our factories to ensure that our products are made ethically. This includes fair wages, safe working conditions, and environmentally friendly practices wherever possible.