Shipping Policy

Shipping Times and Order Processing

Last updated: January 19, 2025

At Olivia & James, we want your experience to be smooth from checkout to doorstep. Below you’ll find everything you need to know about how we handle shipping and order processing.

📦 Shipping Times

Once your order is placed, it typically takes 1–3 business days to process your items.

  • Orders placed Monday to Thursday usually begin processing the same or next business day.

  • Orders placed on Friday evenings or weekends will be processed the following Monday.

After processing, your order is shipped internationally and generally arrives within 4–10 business days.

During peak periods (such as summer sales, holidays, or other high-demand promotions), delivery may take up to 22 business days. While we aim for reliable and timely delivery, delays caused by the shipping provider, peak holiday traffic, or severe weather are unfortunately outside of our control.

While we aim for reliable delivery, delays caused by the shipping provider, holidays, or severe weather are beyond our control. If your package is lost or arrives damaged, please contact us directly at:

📧 support@oliviaandjames-vancouver.com

We’ll be happy to assist you in resolving the issue.

🛒 How to Place Your Order

Placing an order on our website is easy and secure:

  1. Visit your chosen product page and click the black “Add to Cart” button.

  2. Select the correct variant (size, color, etc.), then click “Proceed to Checkout.”

  3. On the Information page, enter your contact and shipping details carefully.

  4. Click “Continue to Shipping” to confirm your address. Shipping is always free.

  5. Click “Continue to Payment” and choose your preferred method:

We accept the following secure payment options:

  • Credit Card (Visa, Mastercard, AMEX, Maestro)

  • PayPal

All transactions on oliviaandjames-vancouver.com are SSL encrypted, ensuring a secure checkout environment.

  1. Once payment is selected, click “Complete Order” to finish. You will be redirected to a secure payment page to finalize the transaction.

Having trouble? Just reach out and we’ll guide you.

🚚 Shipping Costs

Shipping is always 100% free—no minimum order required.

We cover all shipping and delivery charges as a thank-you to our customers.

⚠️ Please note: Return shipping costs are the responsibility of the customer. For full details, see our Return Policy.

🚀 Order Dispatch & Fulfilment

Once you’ve found that perfect look, we want to get it to you as quickly as possible. Here’s how we handle shipping:

  • To maintain affordable prices and reduce waste, we ship many of our products directly from our global partners, including fulfillment centers in China.

  • We group orders in bulk to ship more efficiently and reduce our environmental impact. This also helps keep costs low for our customers.

  • This approach may occasionally result in slightly longer delivery times. We appreciate your understanding and support in helping us build a more sustainable e-commerce experience.

 

While we always aim to ship with UPS for reliable and trackable service, in some cases, once the parcel reaches its local destination region, the final delivery may be handled by another courier partner (such as Canada Post or similar).

This flexibility ensures your order reaches you in the fastest and most efficient way possible. Tracking details will remain active and updated, regardless of which courier completes the final delivery.

If you have a special request or need help expediting an order, don’t hesitate to reach out to our service team:

📧 support@oliviaandjames-vancouver.com

⚠️ Important Notes

  • We cannot be held responsible for carrier delays, customs processing times, or force majeure events such as weather disruptions.

  • In the rare case that your item is significantly delayed, lost in transit, or arrives damaged, our support team will work with you to find a suitable resolution.