Terms & Conditions

Olivia & James – Terms & Conditions

Last updated: January 19, 2025

This website is operated by Olivia & James (https://oliviaandjames-vancouver.com). Throughout the site, the terms “we,” “us,” and “our” refer to Olivia & James. By accessing our site or purchasing a product, you agree to be bound by the following Terms and Conditions. These Terms apply to all users of the site, including browsers, vendors, customers, and content contributors.

 

Please read these Terms carefully before using our site. If you do not agree to all the terms, you may not access the website or use any services. We reserve the right to update or modify these Terms at any time. Continued use of the site constitutes acceptance of those changes.

 

SECTION 1 – ELIGIBILITY

By using our services, you confirm that you are of legal age in your province or territory, or that you have received permission from a parent or legal guardian. You agree not to use our services for unlawful or unauthorized purposes.

 

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted over networks. Credit card data is always encrypted.

 

SECTION 3 – PRODUCTS

All products are listed for sale as part of a non-binding online catalog. By clicking “Buy,” you submit an offer to purchase. The order is only accepted once we confirm shipment. Product colors, textures, and details displayed on the site may differ slightly from the actual item due to screen settings or AI-generated imagery.

 

SECTION 4 – SHIPPING & DELIVERY

All orders are fulfilled from international warehouses.

We aim to process orders within 1–3 business days, with delivery to Canada within 4–10 business days.

During peak periods (such as summer sales, holidays, or other high-demand promotions), delivery may take up to 18 business days. While we always aim for reliable and timely delivery, delays caused by the shipping provider, customs, or severe weather are unfortunately outside of our control.

Any applicable customs duties or taxes are the sole responsibility of the customer.

 

SECTION 5 – RETURNS & REFUNDS

We offer a 30-day return window for eligible items, as outlined in our Return Policy. Items must be unworn, unwashed, and in their original packaging to qualify. Items that have been worn or show signs of use do not qualify for return. Custom items or perishable goods are non-refundable.

Canadian consumer protection laws do not obligate sellers to accept returns on non-defective goods if a clear return policy is presented and agreed upon at time of purchase. Our policy complies fully with this requirement.

 

SECTION 6 – CUSTOMER ACCOMMODATION

Although not required, we may — at our discretion — offer partial refunds, store credit, or replacements as a gesture of goodwill. These accommodations are not guaranteed and are assessed case-by-case.

 

SECTION 7 – INTELLECTUAL PROPERTY

All content on our site, including logos, brand names, images, and text, is the property of Olivia & James and may not be used or reproduced without written permission.

 

SECTION 8 – THIRD-PARTY LINKS

Our site may include third-party links. We are not responsible for the accuracy, content, or safety of third-party websites. Use them at your own risk.

 

SECTION 9 – PRIVACY

We comply with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA). Your personal data is collected only for processing your orders and communicating with you. Full details can be found in our Privacy Policy.

 

SECTION 10 – ERRORS, INACCURACIES & OMISSIONS

We reserve the right to correct any errors or omissions on the site without prior notice. This includes pricing, product descriptions, and availability.

 

SECTION 11 – DISCLAIMER OF WARRANTIES

We do not guarantee that use of our service will be uninterrupted or error-free. Products and services are provided “as is” and “as available.”

 

SECTION 12 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Olivia & James shall not be liable for any indirect or consequential damages arising from the use of our website or products. This does not affect your statutory rights under Canadian law.

 

SECTION 13 – INDEMNIFICATION

You agree to indemnify and hold Olivia & James harmless from any claim or demand arising from your breach of these Terms or violation of any applicable law.

 

SECTION 14 – SEVERABILITY

If any provision of these Terms is found unenforceable under Canadian law, the remainder shall remain in effect.

 

SECTION 15 – TERMINATION

We reserve the right to terminate access to our services if you violate these Terms. Any obligations or liabilities incurred prior to termination shall survive.

 

SECTION 16 – ENTIRE AGREEMENT

These Terms, along with our Privacy Policy and Return Policy, constitute the full agreement between you and Olivia & James.

 

SECTION 17 – GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the Province of British Columbia and the federal laws of Canada.

 

SECTION 18 – BRANDING DISCLAIMER & BUSINESS TRANSPARENCY

All images on our website, including those featuring store, models or products, are AI-generated and intended solely for branding and illustrative purposes. These are not actual store, models or product photographs and do not constitute legal claims about appearance or fit.

Olivia & James Vancouver is not a Canadian-registered business. The brand name, Canadian flag, and the term “Vancouver” are used to reflect a stylistic aesthetic and are not intended to mislead. Our operations and fulfillment are conducted internationally.

 

SECTION 19 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting.

 

SECTION 20 – CONTACT INFORMATION

Questions about the Terms & Conditions should be sent to:

support@oliviaandjames-vancouver.com