Privacy Policy

Privacy Policy

Last updated: January 19, 2025

Olivia & James (“we,” “us,” or “our”) is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

By using our website, you agree to the terms outlined in this policy. For any questions, please contact us at: support@oliviaandjames-vancouver.com

1. Information We Collect

We may collect the following types of personal information when you interact with our website:

  • Contact Information: Name, email address, phone number, billing and shipping address

  • Payment Details: Securely processed by third-party providers (we do not store payment data)

  • Order Information: Products purchased, order history, transaction details

  • Technical Data: IP address, browser type, device information, cookies

  • Marketing Preferences: Your choices about receiving promotional messages

2. How We Use Your Information

We collect and use your personal information for purposes a reasonable person would consider appropriate, such as:

  • Processing and fulfilling your orders

  • Communicating with you about your purchase

  • Providing customer support

  • Improving our website and user experience

  • Sending promotional messages (only with your consent)

  • Complying with legal and tax obligations in Canada

3. Consent

Where required, we will obtain your express or implied consent to collect, use, or disclose your information. You may withdraw your consent at any time, subject to legal or contractual restrictions.

4. Sharing Your Information

We only share your information with trusted third parties when necessary to operate our business:

  • Payment Providers: To securely process your payment

  • Delivery Partners: To fulfill and deliver your order

  • Analytics Services: To understand site usage and improve our service

  • Legal Authorities: If required by law or in case of suspected fraud or misuse

We do not sell or rent your personal data to any third party.

5. Your Rights

Under PIPEDA, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or incomplete data

  • Withdraw consent to the use of your data for marketing purposes

To exercise your rights, please contact us at: support@oliviaandjames-vancouver.com

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to meet legal and regulatory requirements (such as tax or accounting).

7. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Enhance your shopping experience

  • Track website performance and usage

  • Deliver relevant advertising

You can manage or disable cookies through your browser settings at any time.

8. Data Security

We use appropriate administrative, technical, and physical safeguards to protect your data from unauthorized access, use, or disclosure. However, no internet transmission or system is completely secure.

9. International Data Transfers

Some of our service providers may process or store data outside of Canada (e.g., in the United States or Europe). When this occurs, your data may be subject to foreign laws and accessible to foreign governments. We ensure that all partners uphold privacy standards comparable to those in Canada.

10. Contact Us

If you have any questions about this policy or how your personal information is handled, please contact us at:

📧 support@oliviaandjames-vancouver.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page, and significant changes will be communicated via email or website notification.